Customer Care

Calls

You can reach us at: 0800-451-063

Mon - Fri: 830 AM - 5 PM (NZST)

Closed Saturday & Sunday

Please note: from the 24th Dec 2020 – 5th Jan 2021 our Customer Service team will only be available during the hours of 10am-3pm, Monday to Friday. We will be closed on public holidays.

Search Our FAQ

Find answers to your most frequently asked questions:

24 HOURS A DAY, 7 DAYS A WEEK

Visit our FAQs here

Email

Get help and support or provide feedback:

MONDAY - FRIDAY

Send an email to: nbwebnz.cservice@newbalance.com

We will respond to your email as soon as possible.

Returns

Learn more about returning an online purchase:

Visit our Returns policy here