Customer Care

Calls

You can reach us at: 0800-451-063

Mon - Fri: 830 AM - 5 PM (NZST)

Closed Saturday & Sunday

Search Our FAQ

Find answers to your most frequently asked questions:

24 HOURS A DAY, 7 DAYS A WEEK

Visit our FAQs here

Email

Get help and support or provide feedback:

MONDAY - FRIDAY

Send an email to: NZ.customerservice@newbalance.com

We will respond to your email as soon as possible.

Returns & Exchanges

Learn more about returning or exchanging an online purchase:

Visit our Returns policy here