Customer Care

Calls

You can reach us at: (0800) 764-902

Mon - Fri: 9:00 AM - 5 PM (NZT)

Closed Saturday, Sunday & Public Holidays

Search Our FAQ

Find answers to your most frequently asked questions:

24 HOURS A DAY, 7 DAYS A WEEK

Visit our FAQs here

Email

Get help and support or provide feedback:

MONDAY - FRIDAY

Send an email to: nbwebnz.cservice@newbalance.com

We will respond to your email as soon as possible.

Returns

Please ship your return merchandise to:

FreePost Number 212830

New Balance New Zealand Ltd

C/- DSL Logistics Ltd

PO Box 201080

Auckland 2150

Important: This address is not a retail location, all returns must be shipped. No drop-offs please.

Visit our Returns policy here