Please allow 5-10 business days after we receive your package to process your refund and credit your account.
New Balance stores operate separately to Newbalance.co.nz. They will not process a refund for an online item. We recommend following our free returns guide.
Customer service phone lines - 6th December 2023
Our customer service phone lines will be unavailable from 11:30am - 5pm (NZDT) on Wednesday the 6th of December 2023. We apologise for any inconvenience caused during this time. Customers who call during this time will be directed to email.
Call (0800) 764-902
Mon - Fri: 9:00 AM - 5 PM (NZDT)
Sat- Sun: Closed.
Monday - Friday.
We will respond to your email as soon as possible.