• Need to contact us?
    • Call 0800-451-063
    • Mon. - Fri.
    • 8:30 AM - 5 PM (NZST)
    • Sat. & Sun. Closed

Customer Care

Calls

You can reach us at: 0800-451-063

Mon - Fri: 830 AM - 5 PM (NZST)

Closed Saturday & Sunday

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Find answers to your most frequently asked questions:

24 HOURS A DAY, 7 DAYS A WEEK

Visit our FAQs here

Email

Get help and support or provide feedback:

MONDAY - FRIDAY

Send an email to: NZ.customerservice@newbalance.com

We will respond to your email as soon as possible.

Returns & Exchanges

Learn more about returning or exchanging an online purchase:

Visit our Returns policy here