Need to contact us?

Text or Call (0800) 764 902

Mon. - Fri.

9 AM - 5 PM (NZDT)

Sat. & Sun.


Find Help

It takes approximately 3-5 working days for an in-stock item to reach you. 

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Please allow 5-10 business days after we receive your package to process your refund and credit your account.

New Balance stores operate separately to They will not process a refund for an online item. We recommend following our free returns guide.

Learn more in FAQs:

Ordering & Accounts

Product Guides

Size & Fit Guides

Change or Cancelling Orders


Customer service phone lines - 6th December 2023

Our customer service phone lines will be unavailable from 11:30am - 5pm (NZDT) on Wednesday the 6th of December 2023. We apologise for any inconvenience caused during this time. Customers who call during this time will be directed to email.

Call (0800) 764-902

Mon - Fri: 9:00 AM - 5 PM (NZDT)

Sat- Sun: Closed.


Monday - Friday. 

We will respond to your email as soon as possible.