Need to contact us?

Text or Call (0800) 764 902

Mon. - Fri.

9 AM - 5 PM (NZDT)

Sat. & Sun.


Find Help

It takes approximately 3-5 working days for an in-stock item to reach you. 

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Please allow 5-10 business days after we receive your package to process your refund and credit your account.

New Balance stores operate separately to They will not process a refund for an online item. We recommend following our free returns guide.

Learn more in FAQs:

Ordering & Accounts

Product Guides

Size & Fit Guides

Change or Cancelling Orders


Call (0800) 764-902

Mon - Fri: 9:00 AM - 5 PM (NZDT)

Sat- Sun: Closed.


Monday - Friday. 

We will respond to your email as soon as possible.