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Estimated Delivery:
Auckland & North Island: Next business day delivery for orders placed before 12pm (midday).
South Island: Estimated delivery within 2–3 business days.
Rural Addresses: Please allow an additional 2–3 business days.
Your order number begins with NZ
Confirmation email sent from newbalance@receipts.newbalance.co.nz
Please allow 5-10 business days after we receive your package to process your refund and credit your account.
New Balance stores operate separately to Newbalance.co.nz. They will not process a refund for an online item. We recommend following our free returns guide.
Learn more in FAQs:
Ordering & Accounts
Product Guides
Size & Fit Guides
Change or Cancelling Orders
Contact Us
Call (0800) 764 902
Mon - Fri: 9:00 AM - 9 PM (NZDT)
Sat, Sun & Public Holidays: Closed
Email nbweb.cservice@newbalance.com
We will respond to your email within 24 hours.
Live Chat (Click the widget at bottom right)
Mon - Sun: 9 AM - 9 PM (NZDT)
