Customer Care

Payment Options

Credit Card

We are proud to accept Visa and MasterCard.

We Accept

To protect our customers, we verify all shipping and billing addresses with credit card companies when processing orders. If you are having merchandise delivered to an address other than your billing address, your order may be delayed for verification.



Choosing to pay with Afterpay, will transfer you to the Afterpay payment page. Afterpay securely processes payments for New Balance.

Using Afterpay you can pay for your order over 8 weeks. There's no interest or added fees. Your order is shipped straight away and payment is automatically deducted from your credit/debit card in four equal payments each fortnight.

To use Afterpay you need:

  • A debit or credit card
  • To be over 18 years of age
  • To live in New Zealand
  • Visa or Mastercard (please note AMEX is not accepted)

When Afterpay is available for your order, it will appear as a payment option at the payment screen of the checkout. Follow the steps to make your payment.

The Afterpay payment option is managed by Afterpay directly, so we have no control over the acceptance or rejection of payments.

For any questions regarding your Afterpay payment please contact Afterpay.

If returning products from your order any refunds are adjusted to your final payment schedule. If your entire order is refunded prior to your first payment being charged no payment will be taken for your order.

For full terms and conditions or to access your Afterpay account please visit:

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