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Text or Call (0800) 764 902

Mon. - Fri.

9 AM - 9 PM (NZDT)

Sat. & Sun.

Closed.

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Estimated Delivery:

Auckland & North Island: Next business day delivery for orders placed before 12pm (midday).

South Island: Estimated delivery within 2–3 business days.

Rural Addresses: Please allow an additional 2–3 business days. 

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Start a Return


Please allow 5-10 business days after we receive your package to process your refund and credit your account.

New Balance stores operate separately to Newbalance.co.nz. They will not process a refund for an online item. We recommend following our free returns guide.

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Contact Us

Call (0800) 764-902

Mon - Fri: 9:00 AM - 9 PM (NZDT)

Sat- Sun: Closed.

Email nbwebnz.cservice@newbalance.com

Monday - Friday. 

We will respond to your email as soon as possible.