Need help? Call our customer care department.

MON - FRI: 8:30 AM - 5 PM (NZST)
Closed Saturday & Sunday
Free Returns


New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund.



Simply complete the returns form you received with your item, ensuring you include your original order number. Package the item and the form together and address the package to the below Freepost address. Your return is free when you use this freepost address. Then drop your package off at your local post office.

Please note that New Balance cannot process your refund without your order number. If you have lost your order number, please contact our Customer Care team on (0800) 764-902 or email


Please ship your return merchandise to:

FreePost Number 212830
New Balance New Zealand Ltd
C/- DSL Logistics Ltd
PO Box 201080
Auckland 2150

Important: This address is not a retail location, all returns must be shipped. No drop-offs please.


Damaged or Defective Items

We are happy to refund all items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred will be waived. Please contact Customer Care at (0800) 764-902.



Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in 'How do I return an item?'


Sales and Final Sales

New Balance New Zealand cannot accept any returns for items sold during sales and clearance periods. Please contact our customer service team for more details. Call Customer Care at (0800) 764-902 or email us if you have any further questions.
Page does not contain any content.