New Balance strives to deliver our customers the best possible experience. Our orders process very quickly, and once placed, cannot be cancelled or changed. If your order was placed in error, please call our Customer Care department at 0800-451-063 for assistance.
As New Balance continues to closely monitor the impact and growing severity of the COVID-19 pandemic, the welfare of our customers, employees and communities is our top priority. In addition to our New Balance retail stores temporarily closing, from Tuesday March 24, our local warehouse will also close for a minimum of 4 weeks, or until further notice. If you have recently placed an order on newbalance.co.nz and it has not shipped yet, you will be entitled to a full refund.
Email Customer Care or call 0800-451-063
Mon - Fri: 8:30 AM - 5 PM (NZST)
Closed Saturday & Sunday
Pricing and product availability may change.See All Regions