New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund.
Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5-10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement.
Please ship your return merchandise to:
FreePost Number 212830
New Balance New Zealand Ltd
C/- DSL Logistics Ltd
PO Box 201080
Important: This address is not a retail location, all returns must be shipped. No drop-offs please.
We are happy to replace all items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred will be waived. Please contact Customer Care at 0800-451-063.
New Balance New Zealand cannot accept any returns for items sold during sales and clearance periods. Please contact our customer service team for more details. Call Customer Care at 0800-451-063 or email us if you have any further questions.
As New Balance continues to closely monitor the impact and growing severity of the COVID-19 pandemic, the welfare of our customers, employees and communities is our top priority. In addition to our New Balance retail stores temporarily closing, from Tuesday March 24, our local warehouse will also close for a minimum of 4 weeks, or until further notice. If you have recently placed an order on newbalance.co.nz and it has not shipped yet, you will be entitled to a full refund.
Email Customer Care or call 0800-451-063
Mon - Fri: 8:30 AM - 5 PM (NZST)
Closed Saturday & Sunday
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