Customer Care
- Help Center
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Online shopping or product help:
0800-451-063
0800-623-0432
Email Customer Care
0800-451-063
Mon - Fri: 10 AM - 7 PM (NZST)
Closed Saturday and Sunday
All other New Balance inquiries: Closed Saturday and Sunday
0800-623-0432
Email Customer Care
Delivery Methods & Costs
New Balance offers fast delivery and great service to all customers within New Zealand. We offer FREE delivery on all orders over $200 and orders under $200 ship for $5.00.
All orders currently placed on our site are estimated to deliver within 5-8 business days of placement.
- Most orders will ship via Peter Baker Transport (PBT)
- Please allow an additional 24 hours for order processing before shipment
- No delivery on weekends or holidays within each Province
- Shipping is not available to PO Boxes.
